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Mood Masters Specialty Coffee Roastery. We seek to share our passion for coffee with you. We make an effort to source the best roasters and distinct coffee blends in order to provide an enjoyable cup

/ Exchange and Return Policy

Exchange and Return Policy

Exchange and Return Policy.


"The Golden Guarantee"

We Guarantee High-quality & Products Excellence.

We guarantee you an easy, fast, and special experience.

We guarantee your Mood Satisfaction



With our replacement and refund policy at Mood Masters, we offer the option for replacement and refund within a period of (only one day) if the order is placed through the website and picked up from the branch. This should be done within a period of (only three days) from the date of order delivery.


( Note: Order processing takes 24-48 working hours, and once the order is ready, it is handed over to the shipping company.)


If you wish to return or replace the product, we assure you at Mood Masters of the speed of service and the ease of procedures. All you need to do is follow the steps and verify the terms and conditions.


Terms and Conditions for Orders, Replacement, and Refund:

  • Important Note: Coffee is considered a food item, and therefore, it cannot be returned or replaced after you receive the order. However, if there are any concerns, we welcome you to visit Mood Masters' branch to experience and test the product's quality with our team and discuss the reason for wanting to return or replace the coffee
  • Please note that products eligible for return must be in their original condition upon receipt, in the same original packaging, unopened, and unused
  • The invoice must be attached in its original copy to benefit from replacement and refund services
  • Not all products are eligible for return or replacement, such as coffee, filters, and chocolate
  • Coffee products, once ground, cannot be returned or replaced
  • If the customer cancels the order and requests a refund after processing and shipping, shipping charges will be deducted from the total amount before refunding it to the customer's account
  • The customer can request cancellation and a refund if the order is delayed for more than 10 business days within the Kingdom of Saudi Arabia, and for more than 20 business days for Gulf countries
  • Refunds are processed upon receiving and inspecting the parcel to verify its correctness and compliance with return conditions. At that point, an email will be sent to inform you of the parcel's arrival, and Mood Masters' team will contact you to provide details of the refund request.
  • If you want to replace the product with another before order fulfilment, please provide us with the order details and contact us through customer service to verify compliance with replacement conditions.
  • Used or opened products or those with missing contents cannot be returned under any circumstances.


In case the customer receives the order incorrectly, or there is a shortage or damage:

Our customers' orders are carefully processed, and the quality of the products is checked during processing and before shipping. In case you receive the product or order with a shortage, error, or damage, all you need to do is follow the steps and check the terms and conditions:

  1. The customer must contact us and inform us within 24 hours from the shipment reception time through customer service channels (refer to contact information)
  2. The customer must provide us with order information and photos of the damaged product, along with a copy of the attached invoice in the shipment box. Making sure to clarify the details of the issue. Our team will then check your request and review the damaged product, and if confirmed, it will be replaced with the same product or refunded if the product is not available in stock. The refund process may take some time, and if the amount is not refunded, please check your bank account first or contact the bank you deal with.


Return or Replacement Procedure:

  • Please contact us via email (refer to contact information)

  • We will contact you and respond to your request within 24 working hours by the customer service team
  • You will be provided with shipping details, and if your request complies with the replacement and refund conditions, the customer service team will contact you.
  • We also provide the option to return defective or damaged goods if necessary, either with the same product or a different one. Therefore, please send the defective or damaged goods delivered to you to our address. (add address directions
  • Please also send an email detailing the shipment and your complaint to: [email protected]
  • In case of requesting replacement or refund without a valid reason according to the conditions, you will be responsible for paying your own shipping costs, as they are non-refundable. If the order amount is refunded to you, the cost of re-shipping will be deducted from the refunded amount.